Contact Us for Help

Thank you for reaching out and helping us improve. Before sending your message, please take note of the following details:

  • At Samebike US, our primary focus is providing excellent service to customers who have purchased directly from our online store (
  • If your bike was purchased on Amazon, please contact the original seller on Amazon directly, or you can email us at
  • For bikes purchased from other dealers, please reach out to the initial seller for service or warranty-related inquiries.
  • If you are not a direct customer of our website, we may need to redirect you to the appropriate service team.

We will make every effort to respond to your message within 24 hours if it is sent between 9:00 am - 06:00 pm, Sunday to Friday.

Thank you once again for your support, and we will do our best to assist you promptly.