Frequently Asked Questions
How old does a child have to be to ride it?
Usually, all Samebike ebikes come to you as a Class 2 ebike while there are no current age restrictions for riders. But there're built-in features for the customer to unlock the top speed to go over 20mph, the rider must be older than 16 to do so.
Please note that children under the age of 16 may lack the necessary judgment and skill to safely operate the ebike. A parent or legal guardian should always decide whether a child should operate or ride on an electric bike or any other vehicle.
Can I pedal it like a normal bike?
Yep! One of the best things about ebikes is that you can put in as much or as little effort as you like. You're free to pedal like crazy, doing all the work, or if you're in a hurry, let the pedal assist solve your need for speed. This means it's much easier to stick to spin, you may ride for a long time and get a better workout without even noticing.
How much care do they need?
They require servicing similar to regular bikes, but a lot less maintenance (and much less money) than an average car.
If you enjoy a hands-on approach, our in-house team of experts is always sharing bike maintenance tips to keep your bike in top shape. If you'd rather go to a professional, our bikes can be serviced by the most reputable bike shops.
Does the bike come assembled?
Not, Samebike has already assembled the complex parts and almost finished 85% of the bike for you. Remaining parts We will send to you clear and simple instructions to teach you how to finish the remaining part. If you still can`t assemble it by yourself, you can contact us, and we will answer you for any steps you have not understood.
How fast does your bikes can go?
Bikes have five PAS levels you can customize to set the bike's speed in your mind. And different levels show different speeds, the five-level is top speed. But our bikes have set the speed limit under 20MPH, if you want to reach faster, just unlock the speed limit before riding your bike. The display instruction will teach you how to unlock your speed limit.
How long does the battery last?
About the battery capacity we have already shown it in the product instructions, you can know the battery information on our website too. The specific last time needs to consider your practical use way. In pedal mode, the bikes have five PAS levels, different PAS levels mate different power consumption, the fifth level means the fastest meanwhile it is the fastest speed in consuming power. Besides if you choose the throttle-only riding mode the power consumption will be faster than in PAS mode.
Order & Shipping
Do you have any financing option?
Yeah, customers can now choose Klarna or PayPal credit as a financing option to ride now and pay over time. You can learn more about them by click here.
Can I change my order?
If you want to change your order, please contact us asap. Because you can freely change the order before we ship out the item(s). Otherwise, you'll have to sign for it and submit an exchange request, which usually means extra time and costs.
How long does shipping take?
Currently, we only offer FREE FedEx/UPS Ground shipping to the contiguous 48 states in the US. We will process your order in 1-2 business days, and the order will arrive in your hand after 3-12 business days. Usually, you can get your commodity in a week. But if the item (usually to be gears) is out of stock the processing time will be a little long, almost 20-25 days, because we need to order from our supplier.
Warranty & Returns
Do you accept returns?
Yes, we do accept returns according to our return policy. To return the item(s), please contact us to submit a return request within 15 days after receiving it. Then, please follow our instructions to provide the information we requested to proceed.
Do I have to register the bike for the warranty?
No, currently the customers do not need to register for the warranty. It will take effect automatically from the day when the logistics carrier shows the item was delivered.
How long does it take to get the refunds?
For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. If you haven't received a refund in time, first check your bank account, then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please contact us.