FAQ

Your bike comes to you as 85% assembled in the package, and we provide a video assembly guide.

It's simple and easy to put it together by yourself even if you know nothing about ebikes.

The top speed is limited to 20 mph, which complies with U.S. safe road traffic regulations.
You can disable the speed limit easily to go faster and get the listed top speed on the product page.

The battery should be stored somewhere dry and away from the heat source indoors.
To keep it in good condition when not using it for a long time, please charge it to 60% when it's about 30%.

You're only able to change orders that have not shipped yet. If you'd like to change or cancel your order, contact us immediately and make it clear.

Usually, we may need up to 2 business days to process your order.

Then, the tracking number will send to your email, and the bike will get to your house in 3-10 days after.

Sorry, we don't ship to Alaska or Hawaii now.

Yes, we accept returns/exchanges. If there are manufacturing defects on the bike, please contact our customer service to request a return/exchange within 15 days after the package is delivered.